Skip to content

Contact Us

Last Updated: July 31, 2026

If you have any questions, feedback, complaints, or requests regarding Sahua, your account, payments, refunds, privacy, or our services, please contact us using the information below.

Company Information

  • Company Name: HK GOLD SANDS GROUP LIMITED
  • Company Number: 72980814
  • Company Address: RM 617A, 6/F, GLOBAL PLAZA, NO. 1 SHA TSUI ROAD, TSUEN WAN, NT, HONG KONG

Customer Support

You may also contact customer service through the Help Center or customer support function available in the Sahua app.

Payment and Refund Support

For payment, recharge, or refund-related inquiries, please provide:

  • Your Sahua user ID;
  • The order or transaction number;
  • The purchase date and amount;
  • The payment method or platform used;
  • A description of the issue; and
  • Relevant screenshots or payment records.

Please do not send your password, verification code, complete bank-card number, or other sensitive authentication information.

Privacy Requests

To request access to, correction of, or deletion of your personal information, or to raise a privacy-related question, please email service@sahua.live.

Please use the subject line Privacy Request – Sahua and include sufficient information for us to identify your account and process the request.

For security purposes, we may ask you to verify your identity before completing a privacy request.

Response Time

We aim to acknowledge customer inquiries within 2 business days. More complex payment, account-security, or privacy cases may require additional investigation time.

Sahua will handle personal information submitted through customer support in accordance with the Sahua Privacy Policy.